Email Support

Customer Service

We offer an extensive range of contact management services. We integrate an adaptive/proactive chat and e-mail support on a 24/7 basis. Qualified resources are engaged to bind the consistency in the quality of any customer query which, is processed. The effective customer support center of the company manages customer concerns and queries through multiple channels.

Email Customer Support

Our E-mail customer support expertise in using eCRM solutions. With our advanced ticketing system, inbound email traffic and web form queries are managed proficiently. This system evaluates specific requirement and triggers a relevant action like generating an auto-response, routing to an agent queue, deleting spam or escalating to another channel. Quick, efficient and accurate answers are provided inspite of potentially high volumes of e-mail. The executives keep a track of follow-ups and issues escalation process.

Our Technical services offers 24/7 support for:

• Software compatibility, installation, usage and troubleshooting issues
• Connectivity and other related queries
• Up-sale and cross sale procedures
• Remote server management , Remote application installation and maintenance